Please see our Accessibility
page for information regarding accessibility.Address
DeVos Performance Hall is located at 303 Monroe Ave. NW, Grand Rapids, MI 49503. See the Directions & Parking
page for more information or contact DeVos Performance Hall.Aisles
For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to remain in your assigned ticketed seat and refrain from standing in the aisles.Alcohol Serving and Consumption
All alcoholic beverages must be purchased inside DeVos Performance Hall.
Guests are required to act in compliance with all state and local laws governing the purchase, possession, and consumption of alcohol. All guests will be asked to show a valid government-issued photo identification prior to being served alcoholic beverages.
A guest may have in their possession a maximum limit of two alcoholic beverages at any given time. At their discretion, DeVos Performance Hall reserves the right to eject or refuse service to anyone that is visibly intoxicated. Service of alcohol will stop at predetermined times based on the event and at the discretion of DeVos Performance Hall management.Animals
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.ATM
A Lake Michigan Credit Union
ATM machine is available inside DeVos Performance Hall near the south end of the lobby. Bags / Purses
DeVos Performance Hall has adopted a No Bag
policy, permitting no bags, backpacks or purses other than those required for medical reasons or diaper bags into the venue. Small clutches no larger than 4.5" x 6.5" will be permitted. Bags in the medical/essential category will be screened in a secondary screening area. Policy is subject to change based on event policy.
The No bag
policy reduces contact between guests and security staff by eliminating the need to search these items. This is part of ongoing efforts to promote a contact-free experience.Booster Seats
Booster seats are currently unavailable, as coat check is closed due to COVID-19 protocols. The following information will apply when we are able to reopen coat check. Booster seats for children are available on a first come, first served basis at coat check. Patrons will need to leave a photo ID to check out booster seats. Patrons may check out one booster seat per child, based on availability. Cameras / Photography
The camera policy varies based on the event. Contact DeVos Performance Hall for event specific information.
Basic policy: No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment are prohibited unless authorized by promoter or performer.
Specifically, the use of the following equipment is not permitted:
- Telephoto or zoom lenses of any kind
- Interchangeable lenses of any kind
- Monopods, tripods, iPads or selfie sticks
- Flash equipment of any kind
- Audio-Video recording
Staff are conducting sanitizing of high-volume areas throughout the venue. Hand cleaning of all horizontal and frequently contacted surfaces such as door handles, elevator controls, light switches, tables, seating, handrails, restroom fixtures, production equipment and more take place frequently. An aerosolized disinfection solution is applied to frequently touched surfaces and/or an electrostatic disinfection spray is applied on areas such as tables, chairs and carpet in frequently traveled areas.
Carpets are cleaned in all entryways on a regular basis and in high use areas. We apply an EPA-registered, healthcare-grade disinfectant during this step of the process. Large open areas are treated with an aerosolized EPA-registered, healthcare-grade disinfectant into the atmosphere of the area and on horizontal surfaces.
HVAC air filtration system upgrades include installation of bipolar ionization equipment
as well as enhanced filters with optimal MERV ratings to provide maximum air purification.Coat Check
Coat check is currently unavailable due to COVID-19 protocols. The following information will apply when we are able to reopen coat check. DeVos Performance Hall offers complimentary coat check for most events. There are two coat check locations, one in the south outer lobby and one in the north outer lobby. Contact
DeVos Performance Hall Guest Services welcomes all feedback, questions, and concerns from our guests. To contact us via e-mail, use firstname.lastname@example.org. Most e-mails will receive a return reply within 24-48 hours. If your question concerns the event on that day, please call us at (616) 742-6600.
Proof of COVID-19 vaccination or negative COVID test is not required by the venue, however, some event organizers/artists may set requirements for their events. Please check the event page on our website for the event you are attending for event-specific policies.
Please visit our Directions & Parking
Drinking fountains within the venue will not be operational until further notice. Emergencies / Evacuations
DeVos Performance Hall works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans. DeVos Performance Hall recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, trained guest services and security personnel will ensure the security and safety of all guests, performers, and employees at DeVos Performance Hall. In the case of an emergency, guests must comply with requests from venue staff regarding theater operations and emergency response procedures.Enhanced Screenings
Working personnel, including employees, contractors, volunteers and visitors are required to go through an enhanced security screening process including pass through metal detectors.
Patrons will be required to go through touchless security screening checkpoints upon entering the venue for all events. Guests are advised to not attend any events at the venue if, within the past 14 days, they have had any COVID symptoms or have tested positive for COVID-19.Entry Inspections
All guests entering the arena during an event day are subject to a metal-detector screening and visual inspection conducted by Van Andel Arena security personnel. The purpose of the inspection is to detect prohibited items. Do NOT
remove items from your pockets. Do NOT
remove your jacket. Do NOT bring in any prohibited items, for a list of what is prohibited see below. Face Masks / Personal Protective Equipment (PPE)
Face masks are encouraged for all guests. Some event promoters may require face masks. Please check the event page
for the event you are attending for event-specific policies.Family Restroom
A family restroom is located on the third floor, on the north side of the theater.First Aid
Trained emergency medical technicians (EMTs) are available to assist any guest in need at every DeVos Performance Hall event. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.Food and Beverage
The Amway Grand Plaza Hotel is the exclusive food and beverage provider. All outside food and beverage is prohibited from being brought in. Please note that concessions may not be available for some events. Please check the event page
of the event you are attending for updates.
Gift certificates are available for purchase in person at the box office or by phone at 616-742-6600 during regular box office hours. For box office hours, please visit our Ticketing Information
page. A $3 handling fee will apply to all phone orders. Gift certificates must be redeemed in person at the box office and may be used for any events sold at the box office.
For information about hotels, please visit the Hotels page
on Experience Grand Rapids' website.Listening Devices
The Tele-coil Hearing Loop system in place for the hearing impaired will allow hearing aids to serve as wireless loudspeakers, delivering clear, sharp, customized sound right inside the ear. An induction loop system transmits magnetic energy to telecoil-equipped hearing aids through a wire that surrounds the audience. Patrons simply flip a switch on their T-coil equipped hearing aid and the sound is transmitted directly into their ears.
DeVos Performance Hall is
equipped with an assisted listening device system. Receivers are available for
most events and are provided free of charge with a valid form of identification
from coat check. Since coat check is currently closed due to COVID-19
protocols, please ask any staff member for assistance if you are interested in
checking out a listening device.
Lost and Found
DeVos Performance Hall management assumes no responsibility for items lost at events. All lost and found items are taken to the DeVos Place Security Office. Guests should ask Guest Services staff during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact DeVos Place Security at (616) 742-6638 to inquire about the lost item.No Re-Entry
DeVos Performance Hall has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with a Guest Services supervisor or manager to make necessary arrangements.Nursing mothers
Please touch base with a staff member for access to the nursing mothers rooms if you are attending an event at DeVos Performance Hall. A private room will be provided upon request.Parking
Parking is conveniently located under DeVos Place convention center. Access to the parking lot is on Michigan Street and Lyon Street. DeVos Performance Hall parking is available 24/7 and may be paid by credit or debit cards.
Additional parking may be available in the City-County Building on Monroe Avenue (across from DeVos Place) or in several other parking structures within walking distance.
Vehicles that are too large to fit in a parking structure may be given a permit to park on Scribner Street during the dates of the event. Parking on Scribner Street is available on a first come, first served basis.
The cut out areas in front of DeVos Place and DeVos Performance Hall are intended as drop off zones, not a place to park.
Parking Facilities at DeVos Place are managed by the City of Grand Rapids
. Prohibited Items
The following is a partial list of items that are prohibited at all DeVos Performance Hall events.
- Outside Food and Beverage
- Cameras: no flash/professional photography
- Selfie sticks & iPads
- Recording Devices
- Bags: Backpacks, Large Bags, Suitcases, or any purse/bag larger than 4.5" x 6.5". Medical/essential bags will be permitted.
- Tripods/Monopods, Laser Pointers, Alcohol, Illegal Drugs, Noise Making Devices, Fireworks, Flashlights, Skateboards/ Rollerblades, Beach Balls, Cans or Bottles
- Any item that could pose a safety hazard or restrict the enjoyment of another guest
Smoking is not permitted in the theater at any time. This includes e-cigarettes/vaping. Tickets
Please see the Ticketing Information
page for information on purchasing tickets.VenueShield
ASM Global has launched a new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield
, a comprehensive and best-in-class program, is being deployed in various stages worldwide at more than 300 ASM Global facilities in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield
protocols to reopen DeVos Performance Hall
in accordance with federal, state and local guidelines.Weapons Prohibited
Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it.
Guests who refuse to comply will be ejected from the venue and may be subject to arrest.
Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the ASM Global administrative office at 616-742-6500 with questions regarding specific events. Wheelchairs
Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.