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DeVos Performance Hall interior

COVID-19 Updates

Last updated 6/01/2021 at 8:00AM
The ASM Global Grand Rapids offices are currently closed. However, many of our staff are working remotely. For updates and information regarding your upcoming event continue to monitor our websites.


The Van Andel Arena, DeVos Place & DeVos Performance Hall box office are currently closed. For updates regarding DeVos Performance Hall, upcoming events and box office hours continue to check this website,

The outside box office window at DeVos Performance Hall, located at 303 Monroe Ave NW, is currently open Monday through Friday, 11 AM - 3 PM, for ticket sales for DeVos Performance Hall, Van Andel Arena and select DeVos Place events. Box office hours are subject to change. Please note that on Friday, June 25, the DeVos Performance Hall box office hours will be 12:30 PM - 3 PM.


Various upcoming events at DeVos Performance Hall have been postponed, rescheduled or ultimately cancelled, see affected list below. Please check our schedule of events for details regarding your upcoming event. If your event is postponed, your tickets will be valid for the rescheduled date.


Tickets for upcoming shows that have been postponed or rescheduled will be honored at the rescheduled date. Patrons are urged to hold on to their current ticket until further information has been released. If the event organizer/promoter is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. If you purchased tickets at the Van Andel Arena or DeVos Place box office in person, please click here to fill out the Ticket Refund Request Form. Please note that some events are accepting refund requests for postponed or rescheduled events during a specific time period only.

Stop the spread of germs
If your event is cancelled, your tickets will be automatically refunded to the original purchaser via Ticketmaster. Tickets purchased at the box office using credit card payments will automatically be refunded, and those purchased with cash can be refunded as soon as the box office re-opens or click here to fill out the Ticket Refund Request Form.

Check with your point of purchase for additional information. For tickets purchased through Ticketmaster, contact Ticketmaster Customer Service online or via phone at 800-653-8000. If you purchased ticket through a third party ticket reseller, please contact them for information. To purchase tickets for upcoming shows please visit

We appreciate your patience as we work with Ticketmaster while they facilitate an unprecedented number of event postponements and cancellations across the country and around the world.

More information regarding refund policies and procedures will be forthcoming, please check our websites for updates.

Broadway GR presents Charlie and the Chocolate Factory March 13-15, 2020 Cancelled
The Price Is Right Live! March 17, 2020 September 1, 2021
MasterChef Junior Live! March 18, 2020 November 17, 2021
GR Symphony: UP March 20-22, 2020 Cancelled
GR Symphony: Beethoven Celebration March 27-28, 2020 Cancelled
Alice Cooper April 3, 2020 Cancelled
Celtic Woman April 4, 2020 April 6, 2022
The Bachelor Live April 5, 2020 TBD
Brit Floyd April 8, 2020 Cancelled
Live at Night with the Free Beer & Hot Wings Morning Show April 11, 2020 Postponed
GR Symphony: Concerto April 17-18, 2020 Cancelled
GR Symphony: The Pianist April 19, 2020 Cancelled
Haters Roast April 21, 2020 Cancelled
Men Are From Mars Women Are From Venus April 25, 2020 Cancelled
Opera GR: Turandot May 1-2, 2020 April 22-23, 2022
GR Youth Symphony & Classical Orchestra May 3, 2020 Cancelled
Baby Shark Live! May 5, 2020 Cancelled
Home Free May 7, 2020 November 14, 2021
GR Symphony: The Beatles Experience May 8-10, 2020 Cancelled
GR Symphony: Mahler's Resurrection May 15-16, 2020 Cancelled
Broadway GR presents Escape From Margaritaville May 26-31, 2020 Cancelled
Jason Isbell & 400 Unit June 23, 2020 August 26, 2021
Tim Allen July 18, 2020 July 16, 2022
Maks & Val Live! August 6, 2020 Cancelled

*List of affected shows subject to change*
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