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Health & Safety Updates

DeVos Performance Hall interior
Last updated 12/8/2021 9:00AM
For updates and information regarding your upcoming event, please continue to monitor our websites.


The outside box office window at DeVos Performance Hall, located at 303 Monroe Ave NW, is currently open Monday through Friday, 11 AM - 3 PM, for ticket sales for DeVos Performance Hall, Van Andel Arena and select DeVos Place events. Box office hours are subject to change. For updates on box office hours, please visit our Ticketing Information webpage.


Please check our schedule of events for details regarding your upcoming event. If your event is postponed, your tickets will be valid for the rescheduled date. For a list of events affected by COVID-19 see below.

For updates regarding DeVos Performance Hall, upcoming events and box office hours continue to check this website,

Attending An Event

Want to know what to expect when attending an event at DeVos Performance Hall? DeVos Performance Hall has implemented ASM Global's new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield is a comprehensive and best-in-class program created in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield protocols to host events at DeVos Performance Hall in accordance with federal, state and local guidelines.

Additional answers regarding attending an event at DeVos Performance Hall can be found on our FAQ page. Specific COVID protocols may apply to upcoming events; please check your event page for details. Proof of COVID-19 vaccination or negative COVID test is not required by the venue, however, some event organizers/artists may set requirements for their events. Please check the event page on our website for the event you are attending for event-specific policies.

Face coverings are not required by the venue, however, some event organizers/artists may set requirements for their events. Face coverings are encouraged for all events. Please check the event page on our website for the event you are attending for event-specific policies.

DeVos Hall VenueShield

Stop the spread of germs

Tickets for upcoming shows that have been postponed or rescheduled will be honored at the rescheduled date. Patrons are urged to hold on to their current ticket until further information has been released. If the event organizer/promoter is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. If you purchased tickets at the Van Andel Arena or DeVos Place box office in person, you can request a refund in person at the box office. Please note that some events are accepting refund requests for postponed or rescheduled events during a specific time period only.

If your event is cancelled, your tickets will be automatically refunded to the original purchaser via Ticketmaster. Tickets purchased at the box office using credit card payments will automatically be refunded, and those purchased with cash can be refunded in person at the box office during regular box office hours.

Check with your point of purchase for additional information. For tickets purchased through Ticketmaster, contact Ticketmaster Customer Service. If you purchased ticket through a third party ticket reseller, please contact them for information. To purchase tickets for upcoming shows please visit

We appreciate your patience as we work with Ticketmaster while they facilitate an unprecedented number of event postponements and cancellations across the country and around the world.

Broadway GR presents Charlie and the Chocolate Factory March 13-15, 2020 Cancelled
MasterChef Junior Live! March 18, 2020 November 17, 2021
GR Symphony: UP March 20-22, 2020 Cancelled
GR Symphony: Beethoven Celebration March 27-28, 2020 Cancelled
Alice Cooper April 3, 2020 Cancelled
Celtic Woman April 4, 2020 April 6, 2022
The Bachelor Live April 5, 2020 Cancelled
Brit Floyd April 8, 2020 Cancelled
Live at Night with the Free Beer & Hot Wings Morning Show April 11, 2020 April 9, 2022
GR Symphony: Concerto April 17-18, 2020 Cancelled
GR Symphony: The Pianist April 19, 2020 Cancelled
Haters Roast April 21, 2020 Cancelled
Men Are From Mars Women Are From Venus April 25, 2020 Cancelled
Opera GR: Turandot May 1-2, 2020 April 22-23, 2022
GR Youth Symphony & Classical Orchestra May 3, 2020 Cancelled
Baby Shark Live! May 5, 2020 Cancelled
Home Free May 7, 2020 June 5, 2022
GR Symphony: The Beatles Experience May 8-10, 2020 Cancelled
GR Symphony: Mahler's Resurrection May 15-16, 2020 Cancelled
Broadway GR presents Escape From Margaritaville May 26-31, 2020 Cancelled
Tim Allen July 18, 2020 July 16, 2022
Maks & Val Live! August 6, 2020 Cancelled

*List of affected shows subject to change*
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